SUPPORT

24/7 TWENTY FOUR SEVEN TECHNICAL SUPPORT

We hope that everything runs smoothly but know that sometimes problems occur.

When they do, we'll be here for you - 24 hours a day - 7 days a week.

If you’ve ever dealt with a large corporation, you know getting help can be a nightmare. You’ll call a 1-800 number, only to be transferred seven times and put on hold. Even when you speak to a customer service representative, that person is so far removed from the decision-making process, there’s little concern that the company will lose you as a customer.

When you are a POS West client, the business owner is  directly connected to every employee in our business. That leads to a personal approach that often means any problem you have is taken seriously!

Become a POS West Merchant and experience the difference for yourself!

 Contact Our Fully Trained Support Staff @  1-866-584-7768.

 Our  team is located throughout our regional offices across Canada. There are no wrong questions- only the ones you don't ask - part of your service is the behind the scenes work we do for you!

Personal and Expert Service 24/7  

ACCOUNT INQUIRIES pertaining to Balancing, Statements, Funding please contact :                                                                  

SETTLEMENT SUPPORT settlements@poswest.com or 1-866-584-7768 Ext 3

Parlez-vous français ?  1-877-614-8722

Monday to Friday 8am to 5pm MST                                                                                                                                

BILLING INQUIRIES pertaining to your merchant account please contact:                                                  

ACCOUNT SUPPORT accounting@poswest.com 1-866-584-7768 Ext 3

Parlez-vous français ?  1-877-614-8722

Monday to Friday 8am to 5pm MST

TECHNICAL ISSUES pertaining to non-functioning terminals, option changes,  etc please contact:

TECHNICAL SUPPORT PLEASE CALL 1-866-584-7768 EXT 2

Parlez-vous français ?  1-877-614-8722

24/7

SALES AND ADMINISTRATION pertaining to additional terminal , weekend rental , new business set ups, etc please contact:

EMAIL admin@poswest.com or 1-866-584-7768 EXT 4

Parlez-vous français ?  1-877-614-8722

Monday to Friday 8am to 5pm MST

* After hours sales are available with your local sales representative

Sales in Your Area - Please contact our Main Office and we will connect you to your local sales representative.